Contact us

The Department of Transport welcomes your comments, questions and suggestions. Please include your relevant contact details (full name, and post or email address) when contacting us. We adhere to our privacy statement when resolving all correspondence.

Postal address GPO Box 2797 Melbourne VIC 3001 Australia	Street address SX1 Building 121 Exhibition Street Melbourne
Tel. (03) 9655 6666 International: +61 3 9655 6666	Fax. (03) 9095 4096 International: +61 3 9095 4096

Note: This telephone number may not work for people within the Victorian Government. If you have an issue dial 99 to contact us via the switchboard.

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Public transport services and ticketing

• Visit the Metlink website or call 131 638 for information about train, tram, bus and coach services and bookings.
  
  
• For queries related to the new myki ticketing system, please call 13 69 54 or visit the myki website.
  
  
• See the Public transport fines page if you need to contact us regarding infringement notices.
  
  
• See the Public transport contacts page for contact details of operators.

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Feedback forms

• Feedback form for Public Transport Division
  
  
• How to make a complaint to the Victorian Taxi Directorate - Taxi, hire vehicles, driving instructors or Multi Purpose Taxi Program

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General email contacts

• Email Corporate Public Affairs - in relation to publications, Annual Report, communications, media and public relations.
  
  
• Email Web Administrator - if you are having questions or trouble using this site.
  
  
• Email Stakeholder Relations - if you have enquiries related to the Victorian Transport Plan.

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Other contact details

Contact details for other Victorian departments and agencies can found at Victoria Online's Government Contacts page.