Track Record

Track Record bulletins report the performance of Victoria's public transport services.

Information on this page

• Track Record bulletins
• What Track Record reports
• Feedback

---

Track Record bulletins

September 2009

Trains - metropolitan Trains - country

Trams Ticketing equipment

Quarterly reports Track Record 39, April to June 2009 Track Record 38, January to March 2009 Track Record 37, October to December 2008 Track Record 36, July to September 2008 Track Record 35, April to June 2008 Prior editions of Track Record (Issues 1 – 33)

---

What Track Record reports

You can access information on the punctuality and reliability of:

• Tram services (operated by Yarra Trams)
• Metropolitan train services (operated by Connex)
• Country train services (operated by V/Line Passenger)

The quarterly bulletins also report on:

• metropolitan and country bus services
• bonuses paid to operators if they exceed targets and standards
• financial penalties imposed if operators fail to meet performance targets, and
• results of customer satisfaction surveys undertaken by the department.

The Victorian Government is committed to

• the continual improvement of the State's public transport services
• ensuring transport operators meet the requirements of their contracts

Performance monitoring is responsibility of the Public Transport Division of the Department of Transport.

---

Feedback

You can submit your feedback and suggestions about Track Record by emailing the Public Transport Division.