Plan a journey
Passenger Support Team
Passenger Support Teams are on the public transport network in the evenings to help you on your journey.
Here to help you on your journey
Our Passenger Support Team are friendly, easily identifiable staff dedicated to helping you with your journey. You can ask the team for travel information, directions or reassurance and support.
How it works
On trains
The Passenger Support Team:
- travel on select metropolitan train services in the evenings, until after midnight
- are present at some stations
- wear a Passenger Support vest for identification
- are part of a 6-month pilot to help you feel more confident travelling at night.
On trams
The Passenger Support Team:
- travel on select services on six tram routes
- are on board Friday and Saturday nights, 5pm to midnight
- ride for the whole tram route
- wear a Passenger Support vest for identification.
Tram route maps
The Passenger Support Team travel on the following routes:
- Route 12 - Victoria Gardens to St Kilda (Fitzroy Street)
- Route 19 - North Coburg to Flinders Street Station
- Route 86 - Bundoora RMIT to Waterfront City Docklands
- Route 109 - Box Hill to Port Melbourne
- Route 57 - West Maribyrnong to Flinders Street Station
- Route 96 - East Brunswick to St Kilda Beach
Find a timetable
Visit the Yarra Trams website for detailed information on which services carry Passenger Support Team members.