Station User Panel

The Station User Panel was set up by the former Department of Transport to advise on how railway station development and redevelopment projects can better reflect the expectations of users and communities, and enhance the places in which they are located.

Following the successful delivery of the Railway Station Useability Principles, the panel's activities were completed in March 2012. The Department of Transport commended the panel for its hard work in developing the principles, and providing constructive advice on railway station projects.

About the Panel

The panel consisted of representatives from organisations across a broad cross-section of users and the community, each offering useful insights into what should be included when refurbishing or constructing railway stations. The following people were members of the Station User Panel:

• Lawrence Seyers, Hume City Council (Independent Chair)
• Jason den Hollander, Bicycle Network Victoria
• Debra Parnell, Council on the Ageing
• Kerryn Wilmot, Public Transport Users Association
• Llewellyn Reynders, Victorian Council of Social Service
• Inspector Philip Green, Victoria Police
• Ben Rossiter, Victoria Walks
• Georgie Ferrari, Youth Affairs Council of Victoria
• Ray Kinnear, Department of Transport, ex officio representative
  
• Robert Abboud, Department of Transport, ex officio representative

Ray Kinnear and Robert Abboud were 'ex officio' panel members due to the positions they held at the Department of Transport at the same time. They provided expert advice, from a government perspective, on the deliberations of the panel.

Railway Station Useability Principles

The Railway Station Useability Principles were designed to be used by government agencies and their partners who aim to improve the quality and efficiency of railway stations.

• Railway Station Useability Principles (PDF, 1.5 MB, 32 pp.)
• Railway Station Useability Principles (DOC, 128.5 KB, 25 pp.)

The principles are intended to:

• inform the planning, design and operation of railway stations
• promote station design and operation that accounts for all forms of movement, local context and environmental issues
• improve the quality of existing and proposed railway stations.

The panel developed seven principles for railway station useability. Each principle includes a description of the key elements, user-identified issues, and how to address them.

The seven principles are:

• accessibility
• ease of navigation
• comfort and amenity
• information
• safety
• local area integration
• community ownership and activity.

The principles will be used to inform the current and future planning, design and operation of Victorian railway stations.

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