Taxi & hire vehicle customers

This section contains information for taxi and hire vehicle customers.

Booking a WAT on Christmas Day - information to passengers about wheelchair accessible taxi bookings on Christmas Day.

Respect your Cabbie campaign - an education campaign to try to educate passengers that antisocial behaviour towards drivers is illegal and will not be tolerated.

Catching a taxi - information on how to catch a taxi.

Taxi company booking numbers - booking numbers for taxi companies across Victoria.

Feedback and complaints - an online form for contacting the Victorian Taxi Directorate.

Prepaid taxi fares - information about prepaying your taxi fare between 10 pm and 5 am.

Taxi fare estimator - an online tool for estimating the cost of your taxi trip.

Taxi fares in Victoria - details fares across the state and other charges.

Taxi Services Customer Charter - includes customer rights and responsibilities.

Multi Purpose Taxi Program - making it easier for Victorians with a severe and permanent disability to afford taxis.

Booking a wheelchair accessible taxi - handy contact details for booking a wheelchair accessible taxi.

Taxi accessibility - making taxis accessible to all members of the community.