Using your card

Information on this page includes advice on how to book wheelchair accessible taxis, what to do when the taxi arrives and policy about using your Multi Purpose Taxi Program (MPTP) member card.

Booking a taxi

To book a taxi, contact your local taxi depot. See the Yellow Pages telephone directory for contact numbers.

To book a wheelchair-accessible taxi:

• in Melbourne, call:
  • Silver Top Taxis on 8413 7202
  • Yellow Cabs on 13 6294
    and ask for a wheelchair-accessible taxi.
• in regional areas, call your local taxi depot and ask for a wheelchair-accessible taxi. See the Yellow Pages telephone directory for contact numbers.

Members can still use their MPTP member card in a taxi even if they didn't book the taxi through a taxi depot.

When the taxi arrives

Give your MPTP card to the driver when you first get into a taxi. Get your card back from the driver at the end of the trip.

If your card doesn't work, contact the Victorian Taxi Directorate. If your card doesn't work, you can still make the trip. Sometimes the driver can use a paper voucher. Sometimes you will have to pay the full fare, ask the taxi driver for a receipt, and contact the Victorian Taxi Directorate.

If you use a wheelchair or mobility aid, you don't need to pay extra to have it lifted into the taxi.

Always ask the taxi driver for a receipt. Keep all the receipts for at least six months.

See the Multi Purpose Taxi Program terms and conditions for more information.

Using your card interstate

Victorian members can get the same discount when they travel in taxis in other states for a limited number of trips.

At least two weeks before travelling interstate, contact the Victorian Taxi Directorate to get the number of interstate vouchers you will need.

You can get 10 vouchers for each seven days that you will be away. You can get a maximum of 50 vouchers for each interstate trip.