Taxi industry accreditation scheme
The Taxi Industry Accreditation scheme was introduced to increase professionalism and accountability within the industry. This page provides information to taxi industry participants about renewing their accreditation, as well as supporting documentation.
Information on this page
- Renewing your accreditation
- Resource kit (includes Business & service standards)
- About taxi industry accreditation
- More information
Renewing your accreditation
The Taxi Industry Accreditation scheme is five years old which means the accreditation of most operators, NSPs and licence holders will come up for renewal in the next 6-18 months
As a result, it's important industry participants check when their accreditation is due to expire and begin preparing all the material they will need to apply for renewal.
The VTD will send you an invitation to renew your accreditation approximately 3 months before your accreditation is due to expire. To be prepared ensure that all your records are up to date and once you receive your renewal invitation ensure you submit it as early as possible.
Resource kit
For licence-holders
- Application and Renewal Form (PDF, 323 KB, 23 pp.)
- Proof of identity information sheet (PDF, 95 KB, 2 pp.)
- Relevant person form (PDF, 165 KB, 8 pp.)
- Certificate of financial capacity to be accredited as a taxi-cab licence holder, operator or Network Service Provider (PDF, 102KB, 1p.)
- Business & service standards (PDF, 208 KB, 8 pp.)
- Mandatory refusal checklist (PDF, 101 KB, 2 pp.)
For operators
- Application and Renewal Form (PDF, 323 KB, 23 pp.)
- Proof of identity information sheet (PDF, 95 KB, 2 pp.)
- Relevant person form (PDF, 165 KB, 8 pp.)
- Daily vehicle inspection register (PDF, 66 KB, 1 p.)
- Quarterly vehicle inspection register (PDF, 66 KB, 1 p.)
- Complaints register (PDF, 67 KB, 1 p.)
- Certificate of financial capacity to be accredited as a taxi-cab licence holder, operator or Network Service Provider (PDF, 102KB, 1p.)
- Business & service standards (PDF, 208 KB, 8 pp.)
- Mandatory refusal checklist (PDF, 101 KB, 2 pp.)
For Primary Network Service Providers (NSPs)
- Application and Renewal Form (PDF, 323 KB, 23 pp.)
- Certificate of financial capacity to be accredited as a taxi-cab licence holder, operator or Network Service Provider (PDF, 102KB, 1p.)
- Business & service standards (PDF, 208 KB, 8 pp.)
For Secondary Network Service Providers (NSPs)
- Application and renewal form for Secondary NSPs (PDF, 675 KB, 16 pp.)
- Addendum to Business & Service Standards (PDF, 154 KB, 6 pp.)
- Notes on Accreditation of Secondary Networks (PDF, 77 KB, 1 p.)
About taxi industry accreditation
The Taxi Industry Accreditation scheme was set established to extend the 'chain of responsibility' for the taxi industry's performance to all industry participants.
The scheme clearly identifies and differentiates between the roles and responsibilities of taxi-cab licence holders, operators and network service providers.
Minimum business and service standards apply to each role, while regulations enable compliance with the standards to be monitored, audited and enforced.
The scheme was established under the Transport (Taxi-Cab Accreditation and Other Amendments) Act 2006. It is illegal under the Act for a person to operate a taxi-cab or provide network services without being accredited to do so. Strong safeguards ensure that only fit and proper persons may be accredited.
Business and service standards that must be met by accredited licence holders, operators and network service providers are set by the Minister under section 133C of the Act.
The Transport (Taxi-Cab Industry Accreditation) Regulations 2007 set out evidence that must accompany an application for accreditation as well as detailed record keeping, disclosure and audit requirements. Failure to comply with the regulations is an offence attracting financial penalties ranging from $3,300 to $66,000.
More information
For more information, contact the Victorian Taxi Directorate.